Festival FAQs

1.Is there a fee to attend the American Heroes festival?

No! American Heroes is a free event. However, you must purchase a pod in the viewing area. Tickets are available now! Space is limited so grab your spot today! There will be food and drinks for sale at the event as well. 

2.Is there a parking fee?

No! Parking is absolutely free. Parking is located at The Colony Five Star Complex North Parking Lot (soccer) and The Colony High School. 

3.Are dogs allowed?

No. We ask that you keep your four legged friends at home please. 

4.Can we bring a cooler to the event?

No! Coolers are not permitted. Food, drinks, and alcoholic beverages will be available for purchase within the festival grounds. 

5.Are there ATMs on site?

TBD. 

6.Is the event site ADA accessible?

Some portions of the event area are on concrete and will be ADA accessible. The viewing area for the concert is exclusively on grass. 

7.What is there to do besides watching the bands?

There will be food and beverages for sale and don’t forget the incredible fireworks finale at the end of the concert! 

8.What should we wear?

This is an outdoor event in Texas during November. Weather changes rapidly, so be prepared and plan accordingly. Wear comfortable shoes, bring a hat during the day, don’t forget the sunscreen, and be sure to bring a jacket or sweater for when the sun goes down so you don’t miss any of the awesome fireworks! 

9.Are we allowed to bring lawn chairs or a blanket?

Yes, but please be respectful of others. Chairs should be low to the ground and have backs at shoulder height.  You must remain inside your pod unless getting food and drink or using the restroom. We want everyone to enjoy the concerts and have a great time. Be respectful of people around you and please maintain at least 6ft distance from other attendees. 

10.If a parent loses a child, where should they go?

The found children's area is at the City of The Colony Police Command Unit. We encourage your family to identify this spot (or another festival location) as a good place to meet in case anyone becomes separated. They can be reached at  972-665-1887.

11.What measures are being taken to reduce the risk of spreading COVID-19?

The Colony Parks and Recreation event staff have implemented a number of protocols to reduce the risk of spreading COVID-19.
Please see the list below for more information-

  1. Social pods hold a maximum of 6 guests per square.
  2. There will be at least six (6) feet of spacing between each social pod.
  3. Masks/Face coverings are required to be worn while walking outside of your social pod and may only be removed once seated inside your social pod.
  4. When standing in line, please maintain a safe social distance of 6ft apart from other groups, in accordance with CDC guidelines.
  5. Automatic hand sanitizer stations will be placed throughout the event grounds. Please feel free to use these stations when and as often as needed.
  6. All event staff and vendors are required to wear masks/face coverings while inside the event grounds.
  7. All food and beverage vendors will be cleaning and disinfecting frequently touched surfaces throughout the event.
  8. All vendors will limit any sharing of food, tools, equipment or supplies by staff members.
  9. All vendors will ensure adequate supplies to minimize sharing of high-touch materials to the extent possible.