Office of Emergency Management

Mission Statement

Our mission is to reduce the loss of life, property, and damage to the environment through promoting a safer, less vulnerable community with the capacity to cope with effects of all hazards natural or man-made. We aim to provide a comprehensive and integrated emergency management system that coordinates the city and community resources through prevention, preparedness, mitigation, response and recovery efforts.

In order to accomplish this mission, the department will:

  • Communicate with state and federal agencies
  • Coordinate the activities of various city departments responsible for continued operations during disasters
  • Coordinate inter-local agreements for resource utilization
  • Provide education and training

For emergencies, call 9-1-1. For non-emergency Police inquiries, call 972-625-1887. For non-emergency Fire inquiries, call 972-625-3944. For other inquiries regarding the Office of Emergency Management, call 972-624-3191.

For storm debris removal, please utilize your bulk pickup collection. For more information, please refer to our Trash and Recycling Information Sheet or call 972-624-3131.

Please visit our Citizen Action Center to submit questions, requests, and receive informational emails.