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Utility Billing Customer Service
**After Hours Water and Sewer Emergency 972-625-4471**
City offices closed Monday, May 30, 2022.
**There are no delays to trash/recycle services the week of Memorial day**
You can sign up for city "news" alerts to your email via this link below:
Stay Connected Email Alerts
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Residents choosing to conduct in-person business will be permitted into these facilities during regular business hours: 7:30 a.m. to 5:30 p.m. Monday through Thursday; 7:30 to 11:30 a.m. Friday. Customers should expect the following changes:
Social-distancing markers will be on the floor of the City Hall Customer Service Lobby;
Customer Service Business Hours:
Monday-Thursday 7:30am-5:30pm and Friday 7:30am-11:30am
After Hours Water/Sewer Emergency #: 972-625-4471
Utility billing is responsible for billing and collection of residential and commercial bills for water, sewer, sanitation, and recycling accounts, as well as the collection of building permit fees.
Bill Payment Options
Online Payment via Visa/Master/AMEX card ($1.25 fee)
Automated Phone via Visa/Master/AMEX card (no fee, 972-625-2741 option 4)
Night Deposit (no fee, North side of City Hall)
Fidelity Express Locations Cash only ($1.50 fee)
Auto Draft via Visa/Master/AMEX Card ($1.25 fee)
Auto draft via Bank account (routing and account number) (no fee)
Mail to/visit office: 6800 Main St., The Colony, TX 75056
E-statements available: Register Online
Military Veteran and Active Duty Water & Sewer Discount Program
Online Enrollment Form (Military Water & Sewer Discount)
Service Requests
Service requests must be received no later than a business day prior to the business day service is requested to start. Applications received outside of business hours will be processed the next business day. Same day appointment $20 (pending availability) .
Please choose a link below to begin your service request. Once you have submitted your request, please contact Customer Services (972-625-2741 option 0) during business hours to complete the request.
Application Fee-New Service $20
No Show Fee (Each Missed Appointment) $20
Transfer Fee (The Colony to The Colony) $25
Deposits for residential properties (due at time of application):
$75 owner (amount may be higher based on past history)
$150 for renter (amount may be higher based on past history)
Deposits for commercial properties (due at time of application):
$1,000 for irrigation meters
Domestic commercial meters dependent on business type (contact business office)
Hydrant meters $1300
Disconnect for non-payment information
Water is disconnected after two (2) bills are past due. In order to restore service, the full balance, disconnect fee of $20 and deposit increase up to $100 is due in full. Payments to restore service must be made during business hours.
If you are in need of an extension to avoid disconnect, please contact 972-625-2741 option 0 prior to disconnect date listed on your late notice to determine if you are eligible for an extension. If an extension agreement in not fulfilled by date and terms, no further extensions will be granted for a period of one (1) year.
Late Fee
Payments received after the due date are subject to a 15% late fee.
Returned Payment Fee
Payments that are returned as non-sufficient funds, closed account, etc. are subject to a $25 fee.
Residential Trash & Recycling Information Brochure
Residential Utility Account Confidentiality Request
Deposit refunds of less than $1.00 on closed account will require written request from customer.
Information to know:
Water and sewer rates increase by 5%, 10/01/2021. Rate increase will reflect in November 2021 bills.
Residential Accounts: Consumption on your bills from December-March is used to calculate your new sewer charge which reflects on your bills from April -March of each year.
Customer service hours:
Monday-Thursday 7:30am-5:30pm Friday 7:30am-11:30am
After Hours Water/Sewer Emergency #: 972-625-4471
Trash and Recycle Rates Updated as of June 1, 2022.
Veteran Discount (10% discount on water and sewer charge). Enroll in office or online (enrollment link to the left).
Trash and recycling will not be collected on the following holidays:
New Year's Day
Thanksgiving Day
Christmas Day
For additional information visit the trash/recycling webpage.
Customer Service
972-625-2741 option 0
utilityadmin@thecolonytx.gov
6800 Main St.
The Colony, TX 75056
Customer Service Hours
Monday-Thursday 7:30am-5:30pm and Friday 7:30am-11:30am
After-hours water emergency (non-billing questions) $50 after-hours fee may apply 972-625-4471
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Molly Owczar
Director of Customer Services
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Amanda Garcia
Executive Administrative Assistant
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Pamela Chesney
Customer Service Supervisor