The Customer Service counters at City Hall will be closed for monthly staff training from 1 to 2 p.m. the second Tuesday of each month in 2020. As such, the closures will occur on the following dates:
- Jan. 14;
- March 10;
April 14; May 12; June 9; July 14;
- Aug. 11;
- Sept. 8;
- Oct. 13;
- Nov. 10; and
- Dec. 8 (1 to 3 p.m.)
Residents wishing to make a utility payment during those dates and times may do so by accessing their account online; calling the automated phone system at 972-625-2741 (option 4); visiting a Fidelity Express location; or by utilizing the night deposit box on the north side of City Hall, 6800 Main St.
Customers seeking permit applications and requirement sheets may find those online as well.
As a reminder, Customer Services is open on a new schedule in 2020: 7:30 a.m. to 5:30 p.m. Monday through Thursday; 7:30 to 11:30 a.m. Friday.
For more information, call Customer Services at 972-625-2741 or by email.