Do I have to initially complain in person?

We prefer to talk to you in person, but we will accept a complaint by telephone or letter if necessary. It won't make any difference in the attention we give it. For further information, contact us at 972-624-3944.

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1. If I have a complaint, who do I talk to? ... and will you really listen?
2. But, I want to take this all the way to the top. Will the Chief of Police to know?
3. Do I have to initially complain in person?
4. Is there a time limit for making a complaint?
5. Do I have to put my complaint in writing?
6. Can I get in trouble for making a complaint?
7. What are the possible outcomes of the investigation?
8. What happens if my complaint is sustained?
9. What happens if my complaint is not substantiated?
10. Will I be told the results of the complaint?
11. Will I have to take a polygraph?
12. What if I'm not satisfied with the decision?